We aim to process returns on the day of receipt, however due to social distancing measures and to ensure the safety of our warehouse staff there may be a slight delay in processing your return. Please be assured that we are working through all returns as quickly as possible. In the event of any delays we would like to offer our apologies and ask for your understanding during these difficult and unprecedented times.
Changed your mind?
If you are not happy with your purchase, you have 30 days to return your item(s). Please note that the item must be new and unused, with all the original accessories, packaging and manufacturing seals intact to be eligible for a full refund.
Please note that we are unable to refund any delivery or postage costs incurred.
All our devices offer a 2-Year Warranty period as standard, which can be managed directly with our customer service team. This excludes Refreshed NuFACE devices which have a 6-month warranty period instead. The warranty is valid from the date the original order is placed. Alpha Stim devices have a 5-year manufacturer warranty via them directly.
If you have any problems operating your device or believe there to be an issue with the function, please contact our customer service team who will be happy to assist you.
If your item is found to have an issue, then we will endeavour to replace it as a like for like replacement. If your item is functioning to manufacturer specifications, then it will be returned to you.
With limited edition models, we will do our best to replace the device with the same model if the stock is available. Otherwise, we will replace the device with the standard model.
In cases where an item is discontinued during the warranty period and we are unable to exchange we may offer store credit as an alternative.
Money Back Guarantee:
For several brands, including Clarisonic, Tria, SmoothSkin and NuFACE, we offer a 90-day money back guarantee. Full details of this return policy are mentioned on each product page and it is only applicable to devices. Please note, this is not applicable for consumable items, including gels, patches, brush heads, etc.
Braun offer a 20-week money back guarantee which is applicable solely on device and for UK-based customers. If you have any questions about activating this guarantee or returning a Braun device, please get in touch with our customer service team at firstname.lastname@example.org before sending back your items.
Philips offer a 100-day money back guarantee and any returns under this policy will be managed directly by the Philips. If you have any questions about your Philips 100-day money back guarantee or returning a Philips device, please get in touch with our customer service team at email@example.com before sending back your Philips item(s). We will provide you with a dedicated returns number and details of how to return your device.
For some brands such as Elvie, Sensica and Tenscare require approval from the brand before accepting a return. You can either do this directly through the brand or contact our customer service team who will carry this out for you. Please note, if the brand does not approve the return then we will be unable to accept it back.
We will aim to process your return on the day we receive your parcel. Once the return has been processed, you will receive an email confirming your refund. Following this, we advise that it usually takes 5 days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account. Please note that we cannot be held responsible for any loss or damages to your parcel in transit.
We are unable to accept returns for used or opened intimate items such as Silk'n Tightra, vSculpt, Elvie, Lelo, Smilemaker and TensCare probes. Please contact the brands directly.
In the event of an accepted return, you will be refunded the amount you paid for the product. Please note, this is not applicable for consumable items, including gels, patches, brush heads, etc.
Your returned item must meet one of the above conditions, any returns for items that fail to meet the above criteria will be shipped back to the customer.
A selection of countries offer consumers the opportunity to reclaim import taxes and duties. This requires a personal application to your local government or authority and we are unable to support this process.
Please note, all refunds are to the original payment method. If a gift card was used for purchase then the refund will be a store credit.
Alpha Stim Rental:
If you have rented one of our Alpha Stim devices and would like to cancel the subscription and return the device, then please contact our customer service team on firstname.lastname@example.org to request a free of charge returns label.